FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your creative kits and supplies arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) to ensure all components are perfectly packed before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your DIY supplies ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your crafting experience! If you change your mind, you can return your completely unopened, unused item in its original packaging within 30 days of delivery for a full refund. Please note that we cannot accept returns for kits that have already been opened or partially assembled.

Q: My order arrived with missing pieces or damaged components. What should I do? A: We hold our kits to the highest quality standards, but with many small components, mishaps can occasionally happen. Please do not worry, your project is fully covered. Take a quick photo of the contents and contact us immediately at [Your Support Email]. We will rush the missing or replacement parts to you completely free of charge!

PRODUCT & SKILL LEVELS

Q: Do I need prior experience to use LumoraxElvory DIY kits? A: Not at all! Our collection features projects ranging from beginner-friendly to advanced. Each product page explicitly states the difficulty level, recommended age range, and estimated time to completion, helping you find the perfect project for your skill level.

Q: Are the materials in your kits safe to use? A: Yes, safety is our top priority. All glues, paints, dyes, and raw materials included in LumoraxElvory kits are strictly non-toxic, eco-friendly, and compliant with US consumer safety standards.